Pre-qualification & Screening For Customer Service Representative:
Name:
Email:
Phone number:
State of residence:
Basic equipment readiness: See below
Computer requirements:
1) RAM 12-16 (depending on the client) // Internet speed 30 Mbps download // 10 Mbps upload // ping - depends on client
2) Dual monitors - Laptops can be used
3) Noise-canceling headsets
4) Ethernet cord hardwired to computer & Internet modem - no WiFi, no satellite - EXTREMELY IMPORTANT! A computer check will be done to verify
5) Background check required: $70 for both background check and drug test if required by client (some don’t). If no drug test, the background cost is $30 you pay for.
6) Independent Contractor NOT W2 -pay your own taxes
7) Certification is paid. Certification length depends on the client; there is phase 1 & phase 2 with phase 2 taking calls with support. If certification is passed with required QA score, you move to production where you make your own schedule.
You must acknowledge and understand that you are an Independent Contractor, and setup and cerfitifcation fees may apply. To acknowledge this information, please send me an email verifying you understand and accept. If I do not receiving your email acknowledge this, you cannot move forward.
Must have dedicated room/office. No background noise
Must reside in these states: We are currently sourcing from these states:
| Alabama | Kentucky | North Dakota |
| Alaska | Louisiana | Ohio |
| Arizona | Maine | Oklahoma |
| Arkansas | Michigan | Rhode Island |
| Delaware | Mississippi | South Carolina |
| Florida | Missouri | South Dakota |
| Georgia | Montana | Tennessee |
| Hawaii | Nebraska | Texas |
| Idaho | Nevada | Utah |
| Indiana | New Hampshire | Virginia |
| Iowa | New Mexico | West Virginia |
| Kansas | North Carolina | Wyoming |
Harver Assessment before viewing opportunities. You will receive a guide sheet to prepare for this assessment